I am in the middle of applying for a customer service positon with Cloud 10. So far, I have completed the online application and took an online behavior assessment which asked me all types of questions dealing with how I would respond in certain situations. Some of the questions were kind of tricky. Am I always calm, cool, and collected? I wasn’t that way when I found out that my grandmother had a stroke. I was calm, cool, and collected when a student almost hit me with an ink pen in class (he was aiming for another student). I depends! They also wanted to know how I would rate the importance of certain things when working in customer service. The questions were tough! The next step is a typing test. We’ll see!